Help

Getting an account

You don't sign up for Strength Hub yourself. Your coach adds you to their account with your email address, and that is what you sign in with. If you don't have a coach on Strength Hub yet, ask your coach about it.

Signing in

• Enter the email your coach has for you and we'll email you a 6-digit code. It works for 10 minutes and only once.
• No code arriving? Check your junk folder, then make sure the email is the one your coach has for you. For your privacy we send the same answer whether or not an email is registered, so if the code never comes, ask your coach which address they used.
• Code stopped working? Tap "Send a new code" for a fresh one.
• If your email is registered with more than one coach, you'll be asked which portal to open. Sign out at the bottom of your portal to switch.

Logging your training

• Tap the tick beside a set to log it as written. Type in the weight or reps first if you did something different. You can change a logged set at any time.
• No signal at the gym? Keep logging. Your sets are saved on your phone and sent to your coach as soon as you are back online. Don't sign out or delete the app until they have been sent.
• Finished early or skipping a session? Use Finish or Skip session at the bottom of it.

Rest alerts and the lock screen

In the iPhone app your rest countdown can ring when it ends, even with your phone locked, and the session in progress can show on your lock screen.

• No alert sounding? Open the iPhone's Settings, then Strength Hub, then Notifications, and turn on Allow Notifications. Check your phone isn't on silent or in a Focus that hides them.
• Session not on your lock screen? In Settings, open Strength Hub and turn on Live Activities. It needs iOS 16.2 or later.

Changing or losing your phone

Your training is kept with your coach, not on your phone. Install the app on your new phone and sign in with the same email. Anything logged with no signal and not yet sent stays on the old phone, so open the app there with signal first if you can.

Your information

Your coach decides what is kept about you. Our privacy policy explains what is held, who can see it, and how to have it deleted.

For coaches

Strength Hub is in private beta for coaches. To ask about an account, or for help with yours, get in touch below.

Contact us

Email us at support@strengthhub.app.

We aim to reply within two working days.